RETURN, REFUND & EXCHANGE
RETURN & EXCHANGE POLICY
We strive for your complete satisfaction. If you are not content with your purchase for any reason, Modest Fashion At The Connector House is pleased to accept returns or exchanges based on these conditions below:
REGULAR COLLECTION Only unworn, unwashed, undamaged, or non-defective items are eligible for Exchange or Refund. .
Purchases must be made online from our website only
Some products, due to their unique nature, can only be exchanged, not refunded.
Items from ARTWORKS, RUNWAY COLLECTION, ONE OF A KIND, MADE TO MEASURE, and ALL SALE items are final. No returns or exchanges.
Return & Exchange Process:
Email us at Shop@modestfashionattheconnectorhouse.com within 7-14 days of receipt to initiate a return or exchange.
Refunds are for the item's value only.
Exchanges depend on stock availability.
Expect a response within 24 hours and allow 3-5 business days for processing after we receive the item.
We reserve the right to decline returns that violate our policy, e.g., items showing signs of wear.
We aren't liable for shipping fees or lost returns. Exchanges will be dispatched once we have your return in transit.
U.S. returns have a flat $5 USD fee, covering shipping and restocking. This will be deducted from refunds.
Items from our US store must be returned there.
Should you wish to return merchandise purchased using a gift card from Modest Fashion Connector House, you can choose to exchange it only for products from Modest Fashion At The Connector House.
*CURRENTLY WE ARE NOT OFFERING GIFT CARD
SPECIAL COLLECTIONS NOTICE
Customers are hereby informed that many of our offerings are
distinctive, arising either from exclusive Runway Collections, Made-to-Measure pieces, Limited Editions and Regular Collections.
Items from our Runway Collections may exhibit slight signs of wear or contain minor defects due to their presentation during events. All sales of such items are final and are not eligible for returns or exchanges.
Made-to-Measure: Made-To-Measure - please expect final garments to be delivered approximate in 8 - 10 weeks. For Made-to-Measure purchases, our team will collaborate closely with the customer to achieve the desired result for the collection. Any modifications or specific requirements should be communicated promptly through email or telephone. Nonetheless, all sales of Made-to-Measure items are final and cannot be returned or exchanged.
Limited Editions: Given the exclusivity and restricted availability of items in this category, we do not offer refunds for Limited Edition products. However, exchanges are permissible under specific conditions.
Final Sale Items: Any product labeled as "Final Sale" or Discounted is not eligible for return or exchange. All purchases of these items are conclusive.
Customers are advised to review their selections carefully before making a purchase, as the aforementioned categories are not eligible for returns or exchanges under any circumstances.
If you wish to RETURN or EXCHANGE an item, please via email at Shop@modestfashionattheconnectorhouse.com or call us directly at +786 310 7180.