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Customer Support

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Contact Us

Welcome to Modest Fashion at the Connector House's customer support page. We are committed to providing you with the best possible support experience. Please don't hesitate to reach out to us with any questions or concerns you may have. Our support team is available 24/7 to assist you.

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Call Us

+1 786 310 7180

MON-FRI: 9am to 5pm

Chat With Us​

Our representatives and advisors are available to chat with you 24/7. Click on the 'Chat Now' button at the bottom right corner of the page to start a conversation.

If you prefer to reach out to us via email, please fill out the form below and our support team will get back to you within 24 hours.

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How may we assist you?

  • What is a RUNWAY Collection at Modest Fashion At The Connector House?
    Runway Collections: Items from our Runway Collections may exhibit slight signs of wear or contain minor defects due to their presentation during our FASHION WEEK event at our sister company, Miami Modest Fashion Week. All sales of such items are FINAL and are NOT Eligible for RETURNS or EXCHANGES. Please refer to our RETURN, REFUND & EXCHANGE Policy for detailed information
  • What is HALAL cosmetic or skin cares?
    Do not contain any haram (forbidden) ingredients: This includes ingredients derived from pork or animals that were not properly slaughtered in accordance with Islamic law. It also includes certain alcohols and other substances deemed non-permissible in Islam. Are not tested on animals: Halal cosmetics should be cruelty-free. This principle aligns with the Islamic emphasis on treating animals with kindness and compassion. Are free from contamination: The production process must ensure that halal products are not contaminated with non-halal substances. This can be especially important in factories that produce both types of products. Ethical considerations: "HALAL CERTIFICATIONS" also consider ethical factors, such as ensuring that workers are treated fairly, products are environmentally friendly, and more. Certified Origins: All products MUST carry a Halal certification from their country of origin. Wudhu-friendly: For Muslims performing the ritual ablution (wudhu) before prayers, certain cosmetics might create barriers on the skin that prevent water from reaching it. Some halal cosmetic products are formulated to be "wudhu-friendly," meaning they can be easily washed off, ensuring the ritual is valid. Packaging: The packaging of halal cosmetics should also be free from any haram substances or imagery that is not in line with Islamic principles.
  • Customer Support: How can I get in touch with customer service for queries or concerns about my order?
    Answer: There are several ways you can reach out to us for support: Call Us: +1 786 310 7180 Available MON-FRI: 9am to 5pm Chat With Us: Our representatives and advisors are available to chat with you 24/7. Click on the 'Chat Now' button at the bottom right corner of the page to start a conversation. Email Us: If you prefer, you can reach out to us via email at SHOP@Modestfashionatheconnectorhouse.com. Alternatively, please fill out the form on our website, and our support team will assist you promptly.
  • Return & Exchange Policy: What is the return and exchange policy for purchases made at The Connector House?
    Customers are hereby informed that many of our offerings are distinctive, arising either from exclusive Runway Collections, Made-to-Measure pieces, or Limited Editions. Please refer to our RETURN, REFUND & EXCHANGE Policy for detailed information.
  • Shipping, Order & Delivery: What are the shipping options and delivery times for orders placed at Modest Fashion At The Connector House?
    Answer: Shipping Methods We Offer: Ground: Charge: Free for orders over $250 in the U.S. (Excludes Puerto Rico, Hawaii, and Alaska.) Delivery: Orders are processed and delivered within 8-10 business days. Priority Shipping: Charge: Calculated at checkout based on the delivery address. Delivery: Orders are processed and delivered within 4-5 business days. International: Charge: Shipping & Duties/Taxes as charged by carrier FEDEX and the respective country. Delivery: Orders placed today will be processed and delivered between 13 and 20 business days. Note: Orders placed after 11 am on Friday through Sunday will start processing on Monday. Please refer to our SHIPPING & DELIVERY Policy for detailed information.
  • Loyalty & Membership: Does The Connector House offer a loyalty program or membership benefits for frequent shoppers?
    Thank you for your interest! While we are in the process of developing a comprehensive loyalty program, we encourage you to subscribe to our newsletter. By subscribing, you'll be the first to be informed about promotions, sales, and exclusive events, granting you early access to the latest collections from Modest Fashion At The Connector House. We truly value our customers and aim to offer exceptional experiences for our dedicated shoppers
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